Refund and Returns Policy

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Eligibility for Returns

To be eligible for a return, please ensure that:

• Items are unused, undamaged, and in their original packaging.
• Returns are requested within 30 days of delivery.
• Some items, including custom, personalized, or special-order parts, may not be eligible for return unless they are defective or damaged.
• Products must include all original accessories, manuals, and documentation.

How to Request a Return

To initiate a return, please follow these steps:

1. Contact our support team at victor.apoto@outlook.com with your order number, product details, and reason for return.
2. Our team will respond within 24–48 hours with instructions for returning your item.
3. Carefully pack the item in its original packaging or equivalent to prevent damage during shipping.
4. Ship the item to the address provided by our support team.

Note: Returns shipped without prior approval may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed and automatically applied to your original payment method within 7–10 business days.

Shipping and handling fees are non-refundable, unless the return is due to a mistake on our part or a defective product.

If the return is partially used or damaged, the refund amount may be adjusted accordingly.

Exchanges

If you receive a defective, damaged, or incorrect item, we will arrange a replacement at no additional cost.

To request an exchange, contact us at victor.apoto@outlook.com immediately with your order number and issue details.

Exchanges are subject to product availability. If the replacement item is not available, a full refund will be issued.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error.

We recommend using a trackable shipping service to ensure your return reaches us safely.

Yuparts is not responsible for returns lost in transit.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery.

Include photos of the item and packaging to help us process your claim quickly.

We will arrange a replacement or full refund, including shipping costs for the corrected item.

Contact Information

If you have any questions or need assistance regarding returns or refunds, please contact us:

• Email: victor.apoto@outlook.com
• Response Time: 24–48 hours
• Our team is always ready to ensure your shopping experience is smooth and satisfactory.

Additional Notes

We reserve the right to refuse returns that do not meet the policy requirements.

By purchasing from Yuparts, you agree to this Refund and Returns Policy.

This policy is designed to protect both the customer and Yuparts, ensuring a fair and transparent process.